Prompt Attention From Ossid Helps Cucina Fresca Get its Packaging Back on Schedule

Learn more about the Reepack ReeForm T45 Thermoformer from Ossid.

There may be nothing more maddening than not being able to reliably package and ship products because a machine is constantly down for maintenance. Cucina Fresca is a Seattle-based gourmet foods manufacturer that’s been serving tasty Italian dishes to the Pacific Northwest and beyond for more than 30 years. The company began as a small mom-and-pop shop, but steadily grew as its popularity took hold.

“We received the T45 three weeks after our first call with Ossid. It was amazing how quickly everyone jumped in with all hands-on deck, because it was pretty crucial that we get a new machine,” said Clingman, President of Cucina Fresca. “They seemed to move heaven and earth to get the deal done and get it out here.”

When it comes to food packaging equipment, reliability is everything. Just ask Brad Glaberson and Pat Klingman. The two gentlemen operate Cucina Fresca, a Seattle-based gourmet food manufacturer that's been serving tasty Italian pastas and sauces to the Pacific Northwest and beyond for more than 30 years.

“So Cucina Fresco, we manufacture from fresh pasta to ravioli to tortellinis to fresh sauces to mac and cheeses. Everything is all natural, non-gmo, just the way you would make it at home.”

While its products were hitting the mark, the same couldn't be said for its packaging, which has been hampered in recent years by a thermoform fill and seal machine that's constantly down for maintenance. “I can honestly say that our previous thermoformer kept me awake at night, was beyond stressful. Really from day one, it never worked the way it was supposed to work.”

“People standing around waiting for the machine to work just over and over and over, it's just a soul-crushing experience, really, as far as food manufacturers.” Recognizing they were approaching a breaking point with their packaging operations, Brad and Pat sought the advice of a trusted industry professional who suggested they take a close look at Ossid, a packaging equipment solutions leader in tray overwrapping, sealing, and flexible packaging for fresh proteins, produce, baked goods, ready meals, and more. That proved to be a fortuitous decision.

As the best solution for their application, the ReeForm T45 thermoformer was available and ready to ship. “The Ossid Reepack T45 is an awesome machine and it was a perfect fit for Cucina Fresca. It has the ability to run both flexible and semi-rigid and rigid applications. For their particular application, they're running pasta in a modified atmosphere package and a rigid tray. This machine has the flexibility to be able to run all those different style of packages on the same machine with different settings. The ReeForm T45 features a stainless steel frame and sheeting for easy sanitation and wash down environments. A user-friendly control panel allows operators with diverse skill levels to operate the machine. It can accommodate flexible and rigid film with a thickness up to 900 microns in a film width up to 560 millimeters, tray forming depth up to 120 millimeters, and a maximum cutoff up to 460 millimeters.

Another area that distinguishes Ossid from other packaging OEMs is in customer service. “Customer service is paramount to the success of Ossid. Our goal is that we're going to be attentive to their situation, understand the issues and challenges they face, and address them as quickly as possible.”

“Ossid gave us the best customer service, the best service, the best installation, and the best tax we've had for any machine in here. And, honest to God, if we could buy every new machine from you guys we would.”

Ossid is the North American master distributor of Reepack. This partnership completes Ossid's breadth of product, enabling it to consultatively recommend the best solution to its customers by directing them to the packaging machine that best fits their application and production goals. Operating about five days a week, two shifts per day, the T45 has proven itself to be the perfect solution for Cucina Fresca. “We've been cruising along and I couldn't be happier with the performance and with the customer service. All together, it's been a great package, great company to work with!”