Parts & Service

Ossid is committed to providing our customers with superior packaging solutions and to fully meeting your needs. To meet these objectives, we provide one of the most complete customer service programs available in the industry, including a dedicated service team, full parts department and training programs designed to make sure your equipment runs at peak efficiency.

Ossid maintains a dedicated staff of in-house employees to provide service for both mechanical and electrical related service issues. Additionally, our full time, factory trained field service technicians are routinely dispatched from either our Rocky Mount, NC plant or California location to provide installation/start-up assistance for new machine and conversions to existing equipment, as well as, emergency service when needed.

As a further service to our customers, Ossid offers a Preferred Service Program which provides quarterly or semi-annual preventative maintenance by our factory-trained service technicians for machines at discounted labor. Alternate service programs, tailored to a customer’s unique needs, are available and provided on request.

Responsibility for keeping our customers up and running with spare and emergency parts falls to the Ossid Parts Department. Our experienced, dedicated team will assist you with ordering, technical support, service and/or training needs to help ensure that your packaging solutions operate as effectively and efficiently as possible.

Ossid offers an after-hours emergency hotline for parts ordering. Here at Ossid, we understand that parts needs do not always coincide with regular business hours. Our emergency hotline allows our customers to receive the same great service at any hour for a small fee, so you don’t have to worry about extended downtime.

Contact Parts & Service

Please give us a call at 1-800-334-8369.
To reach Ossid after hours, call 252-904-4737.

Scroll down for additional Parts and Service Information.

Ossid
400 College Road
Battleboro, NC 27809
United States

Monday - Friday 8am - 5pm EST
Toll-Free
: 1-800-334-8369
Phone
: 252-446-6177
After Hours
: 252-904-4737
Fax
: 252-442-7694

PMMI Certified Trainer Program

Ossid is proud to offer the PMMI Certified Trainer Program - a recognized designation that ensures the highest standards of quality training are being met and unparalleled value is being given to the customer.

Our certified trainers make a difference by bringing the following to your company:

  • Faster start-up curves
  • Reduced overtime
  • Reduced downtime
  • Improved vendor relationships
  • Reduced service calls
  • Improved turnaround time for repairs
  • Reduced equipment failure
  • Increased safety
  • Reduced raw and packaging material losses
  • Attainment of ongoing high productivity
  • Reduced changeover times
  • Reduced consumer complaints