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Employee Spotlight Series - Ernie on Ossid's Customer-Centric Culture

In this episode, we introduce Ernie Newell, Senior Vice President - Tray Packaging, ProMach.

At Ossid, our mission goes beyond just sales; it's about fostering an educated and consultative experience. Ernie shares how our commitment to excellence extends far beyond transactions, shaping our enduring relationships with our valued customers and partners in the industry.

At AET, we pride ourselves on exceptional customer service, which we believe sets us apart from the competition. While we offer some of the best machinery in the market, our true strength lies in our superior service. Many companies produce good machinery, and we have strong competitors, but none match our commitment to customer service. It's our lifeblood and a core value instilled in our team from day one. Everyone at AET understands that customer service is our number one priority.

Additional Videos

Employee Spotlight Series - Tiffany on Building Lasting Customer Relationships

Tiffany shares insights into her role dedicated to delivering exceptional service and fostering strong relationships with our valued customer base.

Employee Spotlight Series - Jason on the Power of Consultative Selling

Jason shares how our consultive approach to selling benefits our customers. Helping them to uncover opportunities where they would benefit from help with end of line solutions.

Employee Spotlight Series - John on the Benefits of American Design

John shares insights on the benefits to the consumer of designing our machines in America. Allowing our machines to last longer, and our customer’s the ability to make requests for changes.

Employee Spotlight Series - Chad on Understanding Customers as the Key to Success

Keeping you up and running is our priority at Ossid. By having strategically placed personnel across North America, help with your service needs is never far away.

Employee Spotlight Series - Josh on customizing our solutions to your problems

Whether you need tailored maintenance plans, specialized training, or precision repairs, we focus on crafting solutions that fit your exact needs and deliver lasting results

Employee Spotlight Series - Tim on why you should choose Ossid

At Ossid, trust and people define who we are. Our team’s commitment to service creates lasting customer partnerships and reliable support. We’ve built a reputation for stepping up when it matters most. When you work with us, you’ll find that we’re always ready to go the extra mile for you.

Employee Spotlight Series - Dave Bradley on Customer Focus and Team Culture

Get to know Dave Bradley, Ossid's dedicated Distribution Manager, as he shares what drives him every day on the job.

Employee Spotlight Series - Keith – Going Above and Beyond for Customers Around the Clock!

See how Keith, Ossid’s Lead Overwrap Service Technician, delivers expert support to keep packaging lines running efficiently. Discover Ossid’s full-service customer support program here.