With a Prepaid Preferred Service Customer Agreement from Ossid, customers will receive the following valuable considerations:
Two (2) or Four (4) scheduled visits per twelve month contract period (additional visits are available):
Qualified plant visits are included in the price of the agreement and will be scheduled through the Ossid Service Department at least fifteen (15) working days in advance of each visit.
Each visit will include up to sixteen (16) regular labor hours by a qualified service technician to evaluate machines, train operators and maintenance personnel and assist in adjustments.
Preferred rate on extended contract visits:
If your scheduled plant visit requires additional time beyond sixteen (16) hours or you find weekend or overtime necessary, you will receive a discount of 10% on the current labor rates.
Preferred rates on non-contract visits:
If your schedule does not permit the necessary fifteen (15) day advance scheduling of the contract service trips or if you have an emergency need for service outside of the regularly scheduled agreement visits, you will receive a 10% discount from our standard rates (for service hours).