Responsibility for keeping our customers up and running with spare and emergency parts falls to the Ossid Parts Department. Our experienced, dedicated team will assist you with ordering, technical support, service and/or training needs to help ensure that your packaging solutions operate as effectively and efficiently as possible. The Parts Department maintains a complete reference library of manuals for every machine sold by Ossid. This helps assure that what you need, is what we deliver. We also maintain an extensive inventory of parts to ensure fast turnaround when you need it most. We are dedicated to getting you the parts you need to keep you up and running in the shortest time possible.
Ossid offers an after-hours emergency hotline for parts ordering. Here at Ossid, we understand that parts needs do not always coincide with regular business hours. Our emergency hotline allows our customers to receive the same great service at any hour for a small fee, so you don’t have to worry about extended downtime. Ossid’s regular business hours are Monday through Friday, 8 am to 5 pm EST. To reach Ossid after hours, call 252-904-4737.
Ossid also offers a wide range of performance and reliability upgrades to existing machinery. For more information on upgrades and retrofits, email us at Ossid.Parts@ProMachBuilt.com.