Parts Questions

Toll Free: 800-334-8369 ext 3

Fax: 252-442-7694

After Hours: 252-904-4737

Meet your Ossid Parts Team:

Dean Schwab
Aftermarket Sales Support
Phone: 252-446-6177 ext 127
Email: dean.schwab@promachbuilt.com

Keith Godwin
Aftermarket Sales Support
Phone: 252-446-6177 ext 181
Email: keith.godwin@promachbuilt.com

Aftermarket Parts Frequently Asked Questions

1. How do I order my parts?

You may utilize the website live chat function, contact our parts team directly with the info above, complete a contact form, or email Ossid.parts@ProMachBuilt.com.

2. How do I know what parts I need?

You may reference your parts manual or contact an Ossid technician with the model name of your Ossid machine.

3. When can I reach the aftermarket parts team?

Our aftermarket parts team is available 8AM-5PM EST:

Toll-Free: 1-800-334-8369
Phone: 252-446-6177

We also offer an after hours number for emergency orders:

After Hours: 252-904-4737

*Note - your order could be subject to an after hours fee.

4. Am I able to return my part?

There is a 30 day return policy for parts. Electrical components do not qualify.

*Note – your order may be subject to a re-stock fee. If part was ordered or made specially for customer, it may not be returned. If you have additional questions, you may utilize the website live chat function or contact our parts team directly with the info above.

5. Where can I find a RMA (Return Materials Authorization) Form?

Reach out to our parts team and one will be provided to you. You may utilize the website live chat function, contact our parts team directly with the info above, complete a contact form, or email Ossid.parts@ProMachBuilt.com.

6. Does Ossid have a warranty on parts?

Yes, unless damaged or defective upon receipt. If you have additional questions, you may utilize the website live chat function or contact our parts team directly with the info above.

7. Does Ossid offer any special promotions?

Contact your Aftermarket Sales Support representative to see if you qualify (contact info can be found above).