Parts and Service
- Service Department Contacts
- Service Packages
- PMMI Certified Trainer Program
- Parts Department Questions
- Parts Order Request Form
- RMA Information
Ossid is committed to providing our customers with superior packaging solutions and to fully meeting your needs. To meet these objectives we provide one of the most complete customer service programs available in the industry including the service personnel, parts and training necessary to keep your equipment running at peak efficiency.
Ossid maintains a dedicated staff of in-house employees to provide service for both mechanical and electrical related service issues. Additionally, our full time, factory trained field service technicians are routinely dispatched from the Rocky Mount plant to provide installation/start-up assistance for new machine and conversions to existing equipment as well as emergency service when needed. On-site training of mechanics and operators by the field service technicians (both in the classroom and on the machine) is available through our Service Department. When necessary, the Ossid Engineering Department provides additional on-site support. In addition to your initial training, we provide training programs on a regular basis at our facility in Rocky Mount, North Carolina and our technical staff is always available to answer your questions.
The Aftermarket Services Department is responsible for providing "As Built" machine manuals, which are available in both hard copy and CD. An optional "On Board" machine manual, via the operator touch screen, is available as well.
As a further service to our customers, Ossid offers a Preferred Service Program which provides quarterly or semi-annual preventative maintenance by our factory-trained service technicians for machines at discounted labor. Alternate Service Programs, tailored to unique needs, are available, with information provided on request.
Responsibility for keeping our customer up and running with the necessary spare and emergency parts falls to the Ossid Parts Department. Our experienced, dedicated employees will assist you with ordering, technical support, service or training needs to help ensure that your packaging solutions operate as effectively and efficiently as possible. The Parts Department maintains a complete reference library of manuals for every machine sold by Ossid. This helps assure that what you need is what we deliver. We also maintain an extensive inventory of parts to ensure fast turnaround when you need it most. We are dedicated to getting the parts to keep you up and running in the shortest time possible.
Ossid offers an after hours emergency hotline for parts ordering. Here at Ossid, we understand that parts needs do not always coincide with regular business hours. The emergency hotline allows our customers to receive the same great service at any hour for a small fee. Emergency parts no longer have to tie up production. Ossid’s regular business hours are Monday through Friday, 8 am to 5 pm EST. To reach Ossid after hours, call 252-904-4737.
Ossid also offers a wide range of performance and reliability upgrades to existing machinery. For more information on upgrades and retrofits, email us at firstname.lastname@example.org